Welcome to Funky Paws

Customer Service

Delivery
Standard UK delivery is by Royal Mail or courier and will be dispatched within 14 days of receipt of order. Our standard delivery charge is £3.95 per order and will be added to your order before payment is taken. Currently we only ship within the UK and once an order is dispatched we are unable to guarantee delivery within a time frame.
Personalised Items
Please ensure text required on personalised items is correct as items will be embroidered as per submitted and accepted order and are non returnable. Particular attention should be made to capital letters and spelling. Please allow 14 days for delivery.
Returns & Replacements
If you wish to return a non personalised item, please contact us via our online contact form to discuss. If you return an item we will refund the item cost minus the original postage paid.
Orders
If we unable to fulfil your order in whole or part we will contact you to discuss.
Items damaged in transit
Please inspect your order on arrival and notify us of any damage or shortage within 10 days of receiving your order. We will arrange for a replacement item to be sent or refund the item cost. We will ask for proof such as photographic evidence.